The shop with two trucks and no office
- The situation
- Two technicians, one van each, and a phone that only gets answered when somebody is between jobs.
- What the agent does
- The agent runs the outbound side entirely: age-scored replacement lists in the morning, quote follow-up at lunch, dead-quote revival on Fridays.
- The result
- The owner's calendar fills with planned replacement work instead of relying on whoever calls next.


